TERMS & CONDITIONS

Welcome to the terms and conditions page of Celsius Plumbing & Heating Ltd. In this, we outline the terms that apply to your use of our website and any services or orders you may place with us. By using our website or engaging our services, you agree to abide by these terms and conditions. It’s important to note that these terms and conditions do not reduce a consumer’s rights regarding faulty or misdescribed products or poor workmanship under the Consumer Rights Act 2015, which can normally be exercised for up to five years.

For clarity, the following definitions apply:

“We”, “Us”, or “the Company” refers to Celsius Plumbing & Heating Ltd, whose registered address is 2d West Telferton Industrial Estate, Edinburgh, EH7 6UL. Company Registration No: SC412287. VAT Registration No: 142527919.

“The Website” refers to celsiusplumbers.com

“”You” or “the Customer” refers to anyone using our website or seeking our services.

“Conditions” pertain to our standard terms and conditions of sale, as described herein, along with any additional terms agreed upon in writing between you and the Company.

“Goods” or “Services” encompass the items or services we supply in accordance with the Conditions.

“Contract” represents the formal agreement established when you purchase Goods or Services from the Company.

“Order” denotes a transaction for Goods or Services placed with us, whether through phone communication or after an on-site visit.

Entering into a Contract

When you accept a quotation or estimate from us for any agreed-upon works or product installations, you are entering into a contract with our company.

Accuracy of information

We are committed to providing accurate information on our website.

Nonetheless, it’s important to acknowledge that certain product details, specifications, and images are provided by manufacturers. This may result in minor design variations.

Additionally, the colour or finish of our Goods may vary slightly based on the device you use to view our website. While we diligently update our website, we recommend verifying information before confirming an order.

Stock Availability

While we strive to display accurate stock availability information on our website, this information does not constitute a guarantee of stock availability or an offer of sale

Period of quotation

Quotations provided by the Company remain valid for 30 days, unless withdrawn earlier. After this period, the Quotation may be reconfirmed or adjusted by the Company.

Basis of quotation

Our quotations are established on the assumption that work will occur during standard working hours, typically Monday to Friday. Variations or additional work will be charged based on time and materials, unless a separate quotation with specific terms is agreed upon.

Pricing

Pricing for any of the Goods or Services outlined on our Website (unless otherwise stated) is displayed as the value before Value Added Tax (VAT) – currently at 20%.

We try to ensure the prices of Goods and Services on our Website are accurate at all times, however, we also reserve the right to update ours prices at any time (for example, due to an increase in costs from suppliers, or down to a pricing error made by Us).

When it comes to Your quotation, any discrepancies or differences in price will be agreed upon before entering into a contract with You.

Saturday terms

Please note that if you wish for work to be conducted on a Saturday, higher rates may apply. To make necessary adjustments, kindly inform our team when accepting the quotation

New boilers

For new boiler installations, We will provide you with a pre-installation letter that contains comprehensive details about the contracted works and payment instructionsFor new boiler installations, We will require a deposit of 75% inclusive of VAT to be paid one day prior to the boiler installation date (unless finance is your chosen method of payment). We will send You a pre-installation letter by post or email which has full details of the accepted contracted Works, and how to pay the deposit.

Next day boiler installation subject to availability and seasonal demand.

Aftercare

Annual servicing of your boiler is imperative to maintain its warranty. Failure to do so may result in the warranty becoming void.
Choosing to discontinue boiler servicing with Celsius Plumbing and Heating could result in the voiding of your aftercare service, at the company’s discretion.
Repairs covered under warranty will be conducted by the manufacturer and are subject to the manufacturer’s terms and conditions.

Boiler Service Plans

The terms of payment for a service plan involves at least 1 x full payment is made, which covers the initial service and activates the plan. Subsequently, 12 monthly payments are made starting from the following month. The exact payment amount depends on the service plan you choose. After the first anniversary, the payment structure shifts to 12 monthly payments for subsequent years.

Payments for the service plan are processed via GoCardless, a secure and convenient payment platform. These payments continue until cancelled, with a minimum of 30 days’ advance notice required for cancellation.

In the event of a failed payment, we encourage prompt resolution to prevent any suspension of your service plan.

By agreeing to the terms and enrolling in our service plan, you acknowledge your responsibility to maintain regular, timely payments to ensure continued plan coverage.

Special offers, discounts and savings

Periodically, we may run promotions, special offers, and that we communicate via our website, email, or social media channels. While we clearly state any terms and conditions for these offers, please be aware that we reserve the right not to honor them for any reason.

Additionally, certain items on our website may reference potential savings, often in the form of “Save XX%.” These calculations are based on Recommended Retail Prices (RRP) provided by manufacturers. The RRP is also shown for reference. In the case of bundle or pack deals, the RRP becomes the total of the bundled items.

Booking an installation with us

You may book an installation with us through various channels, including email, telephone, our website, or social media. Upon booking, you will receive an email confirmation, and on the day of the installation, you can track your engineer’s progress to your location using our online GPS tracking service.

Appointments booked with us for installation are covered by a 12-month guarantee. There will be no charge if a fault is found in the works we supply during this time.

Please note that appointment times and dates may be subject to change due to seasonal demand. Assigned engineers may change occasionally, and we may use approved sub-contractors for certain works.

If additional works are necessary, we will send you a quotation before proceeding. Please be aware that we cannot proceed with further works without written approval from you.

Booking a repair with us

You may book a repair with us through various channels, including email, telephone, our website, or social media. Upon booking, you will receive an email confirmation, and on the day of the repair, you can track your engineer’s progress to your location using our online GPS tracking service.

For on-site repairs, a minimum charge applies for the first hour, which covers the engineer’s time on site, along with diagnosis and reporting. If the engineer can repair the fault on site within the first hour, you will only pay the initial visit charge. Additional time beyond the first hour is billed per additional hour on site.

Any appointments booked with us for works are covered by a 12-month guarantee. There will be no charge if the same fault is found during this time.

If you report a fault that is outside the scope of the original quoted works, a minimum charge will apply for diagnosis and reporting.

Terms of payment

Payment terms on new boiler installations / larger quoted works –

– Payment Option A: 2 Years 0% Finance with a 10% deposit

– Payment Option B: 75% Deposit + 25% balance due 7 days after job completion.

For smaller works contracted / emergency reactive maintenance repairs. – Payment in full when order is placed.

Failure by You to make payment within the time allowed shall entitle Us to suspend work and/or charge interest on the amount outstanding at 8% above the prevailing Bank of England’s base rate; furthermore, any legal representative costs will be added to the debt.

Warranty periods and validity

As accredited installers of Ideal, Viessmann, Glow-worm and Vaillant, we can offer full – and sometimes extended – manufacturer’s warranties (lengths will vary), along with a 12-month labour warranty. For other Goods, is it the responsibility of the Customer to apply for manufacturer’s warranties; again, the length of these will vary depending on the manufacturer.

In order for your boiler warranty to remain valid for the full period, this is subject to an annual service carried out by a Gas Safe registered engineer. This is something our team will endeavour to remind you of 30 days prior to your service being due, via automatic reminders (using our own bespoke software). However, it is still Your responsibility to ensure servicing is completed in time as per manufacturer’s instructions, and we cannot be held responsible for any reminders not being received by the customer or any voided warranties due to our reminders not being sent out. It is ultimately the Customer’s responsibility to adhere to all manufacturer’s instructions.

For the first 12 months after your installation, you must contact Us, so we can resolve any issues that fall under your warranty. After this period, any repairs/issues under warranty will be dealt with by the manufacturer, who may either send out a dedicated engineer or subcontractor.

Cancellations and returns

Should you wish to cancel a contract after acceptance, you have a 14-day cooling-off period to do so. This cancellation and return right pertains to Orders of Goods under the Consumer Contracts Regulations (2014). However, please note that custom or ‘Made to Order’ items are not eligible for return.

Cancellation rights do not apply to urgent repairs or maintenance works.

We endeavor to complete all work within the timeframe agreed upon with you. However, we would like to clarify that while we are committed to this timeline, there might be rare occasions where unforeseen circumstances or factors beyond our control, such as adverse weather conditions or unexpected issues during the installation or repair process, may cause delays. In such cases, we assure you that we will take all reasonable measures to minimise the impact of these delays and keep you informed. We seek your understanding and patience should these situations arise, as our aim is to complete your work to the highest standard

Privacy and security

At Celsius Plumbing & Heating Ltd, we prioritise the privacy and security of your information. To safeguard your data, we adhere to the following principles:

– We do not store credit or debit card information to enhance security.

– Our website employs SSL encryption to protect your data.

– We utilise cookies for website tracking and remarketing based on browsing habits. Rest assured that we do not share personal data except with approved subcontractors or for email communication if you opt in.