Communication

We are open and transparent with our pricing. Our guarantee is, we will never go ahead with a job until you give us the thumbs up to proceed. It’s your choice.

Reliability

We will arrive at the property when we say we are going to arrive. Let’s face it, no one wants to wait at home all day for an engineer to arrive, so by booking Celsius, you can go out and about and get on with the more important things in life, with the confidence we will stay in touch during the day, to give you an exact time of arrival though our ‘track your engineer’ function.

Customer Service

We will not be the cheapest plumbers in Edinburgh, but we know for sure we are amongst the highest regarded in Edinburgh, due to our very high levels of customer service.

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Terms of payment

*Updated 23rd February 2024*

Payments will now be payable in advance via Trust Payment until further notice.

Celsius Price List

ENGINEER VISIT*	£110 INC VAT The price includes our engineers professional time on site, diagnosis of repair(s) required and travel time to your property. This service is for engineer visits within the hours of 8am to 5pm, Monday to Friday. This option covers up to the 1st hour of our engineers professional time on site. Up to each additional half hour is charged at £55 inc vat Find Out What's Included
OUT OF HOURS ENGINEER VISIT	£170 INC VAT Call our out of hours number to be connected to an engineer today: 0131 258 0848 Monday – Friday 5pm – 8pm Saturday – 8am – 8pm Sunday – Closed This option covers up to the 1st hour of our engineers professional time on site. Up to each additional half hour is charged at £85 inc vat
BRONZE BOILER SERVICE	£90 INC VAT Recommended for boilers under 5 years old or still under manufacturer’s warranty.
SILVER BOILER SERVICE	£120 INC VAT Ideal for boilers now 5 years or older. As the boiler gets older Sensors and Ignition will be checked and cleaned if needed.
GOLD BOILER SERVICE	£150 INC VAT Perfect for boilers of any age, includes chemical treatment which improves efficiency and overall condition of your boiler system.
BACK BOILER & FIRE SERVICE ( EXAMPLE - A BAXI BERMUDA)	£180 INC VAT This service is right for you if your boiler is an older back boiler and fire set up, that uses a chimney.
UNVENTED HOT WATER CYLINDER CHECK	£90 INC VAT Perfect for customers with this type of hot water cylinder – also known as a pressurised hot water tank. Includes certification.
LANDLORDS GAS SAFETY CHECK	£80 INC VAT Includes certificate. Fixed price covering up to 3 gas appliances in the property. Please note if a gas fire is present the price may vary, please inform a team member at booking, who will advise, depending on your fire make/model.
GAS FIRE SERVICE	£125 INC VAT This service is ideal for you if you have a gas fire in your property.
LEGIONELLA RISK ASSESSMENT	£65 INC VAT Ideal option for a property that has not had a Legionella Risk Assessment carried out before.
LEGIONELLA REVIEW ASSESSMENT	£25 INC VAT When a property has had a Legionella Risk Assessment completed previously. An additional £30 inc vat visit charge would apply if not being completed at the same time as other safety checks
PORTABLE APPLIANCE TEST (PAT)	£35 INC VAT Up to 20 appliances, if not carried out at the same time as other safety services, an additional £30 inc vat visit charge also applies.
CARBON MONOXIDE DETECTOR	£40 INC VAT We will supply and fit 1x carbon monoxide detector. This covers the supply and installation of 1x carbon monoxide detector in line with the current Scottish home fire safety regulations. Each additional detector is charged at £40 inc vat.

*What is included in an engineer visit?

If possible our engineer will repair the fault during the 1st hour for the flat rate fee of £110.00 inc VAT (£170.00 inc vat out of hours). The price may also be subject to any parts that may be required to complete the repair.

If our engineer is unable to complete a repair during the 1st hour (example – due to parts being needed to complete the repair not being part of our engineers van stock or that are not in stock with suppliers), our engineer will put together a detailed photographic report and arrange for an easy to understand quotation to be sent to you from our customer service team. This way you will know exactly what the repair will cost and what exactly the repair involves. If the quote is then accepted, we will arrange for the same engineer to return to ensure consistency. (Same engineer returning is subject to availability at the time).

If the repair is urgent and the engineer is able to complete the repair same day, our customer service team will arrange a quote to be sent to you in writing via email, whilst our engineer is still in your property. All you need to do is accept the quotation and we can then proceed with the same day repair. (Subject to availability). Travelling time to suppliers to collect any parts needed would be included in the quotation